Refund Policy

The main thing about the deposit

The deposit is a prepayment for a booking. You transfer it directly to the venue owner, not to Stadion.tj. So the owner is the one who returns it — the same way you paid, to the phone or wallet number you provided.

Stadion.tj does not hold your money and technically cannot charge or refund it on the owner’s behalf. We record the fact of the refund in the system and step into the dispute if it drags on.

When the deposit is returned in full

• The owner declined or cancelled your paid booking for any reason.
• The owner did not confirm a paid booking before the day of the game — the system cancels it automatically.
• You cancelled the booking no later than 3 hours before the game starts.
• The game did not happen because of the venue: closed, occupied by others, unusable surface, no lighting or water — once the facts are confirmed.

When the owner may keep the deposit

In these cases the decision is the owner’s: they may refund the deposit in full or in part, but are not obliged to.

• You did not show up and did not warn anyone — the owner marks the no-show in the system.
• You cancelled later than 3 hours before the start: the hour can no longer be resold.

When no refund is needed

• An unpaid hold — no money was transferred, so there is nothing to return. The hour is simply released.
• A completed game — the deposit went towards the rental, and the final settlement happened at the venue.

Timing

The owner returns the deposit within 3 business days of the cancellation. The actual crediting depends on your bank or payment provider and may take longer.

The refund status is visible in the booking card: until the owner marks it as returned it says “Deposit refund pending”.

If the deposit was not returned

First message the owner in the booking chat — most cases are settled there.

If there is no answer or you were refused without a reason, open a complaint on that booking. The administration sees the conversation, the payment screenshot and the booking status, reviews the case and may restrict the venue on the platform.

Cancelling a whole series

For recurring bookings the owner set up for you across several dates, you can cancel either one date or the entire series. The refund rules apply to each date separately.